Refund policy

If you have ordered a product by mistake or wish to return an unopened item, a refund for the purchase price will be issued along with the original delivery charge.

Returns will be accepted under the following conditions:

• Items must be returned within 14 calendar days from the date you received it.
• Items must be in their original packaging, unused and in re-sellable condition. Items judged not to be in this condition may be subject to a restocking fee of £10.
• You must provide proof of purchase, either in the form of verifiable information we can check against our records or an electronic order confirmation.
• Once we receive your item, we will inspect it and notify you of the status of the return process. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please note that any refunds will take between 5-10 business days.

If you wish for VegTrug to arrange a collection, we will refund the purchase price and original delivery, but will deduct an amount to cover the cost of shipping:

Products weighing less than 10kg: £5.00
Products weighing between 10kg and 25kg: £10.00
Products weighing more than 25kg: £20